Thank you for shopping at GlorySmilee. We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience. Please read our refund policy carefully to understand your rights and obligations.

Due to high demand and increased production volumes, our suppliers are currently experiencing a high order load and may not be able to keep up with all orders immediately. As a result, deliveries to our distributors may take slightly longer than usual.

Processing Time: Orders typically take 24–72 hours to process. During this time, we carefully review your order, ensure its accuracy, and prepare it for shipment.

Faster Delivery Option: If you would like to receive your order sooner, please select the “Prioritize My Order” option at checkout for faster processing and delivery.

Track Your Order: To keep you informed about the status of your purchase, we provide a convenient "Track Order" option. Simply visit the "Track Order" page on our website and enter your order number to receive real-time updates on your shipment's location.

Shipping & Delivery Times

We ship all orders from the Netherlands via PostNL as a letterbox parcel with Track & Trace, so you can always follow where your package is. Because our products are compact (whitening strips, toothpaste, gel, and accessories), they fit right through the mailbox no need to be home to receive your order.

Delivery time depends on the destination country. Shipping costs are calculated automatically at checkout based on your delivery country. Find an overview of delivery times by region below.

 

Refund Policy: To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, and in its original, sealed packaging. Because our products are hygiene-related items, we cannot accept returns if the packaging has been opened, damaged, or tampered with. You’ll also need the receipt or proof of purchase.

• Refund requests must be submitted within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• To initiate a refund, please contact our customer support team with your order number and a brief explanation of the reason for the return.

Contact Us: 

If you have any questions or concerns about our refund policy or any other aspect of your shopping experience, please feel free to contact our customer support.

We appreciate your business and hope you enjoy your shopping experience with GlorySmilee.